The centralised returns processing site at Manningtree can handle returns for those publishers and customers who are engaged within the Industry Returns Initiative (IRI) and also supports those who remain outside of this process, to provide a comprehensive returns service.
The returns handling service presents real benefits to customers. It now has the capability of packaging returns for our client publishers serviced by the group into a single consignment. Not only does this allow customers to achieve significant savings in their carriage costs, but it also reduces the cost of the overall supply chain.
The site procedures include:
IRI Returns
Under the IRI process, requests to return are sent direct to GBS, using electronic means and are subject to industry agreed parameters, which are built into our Vista software computer programs.
The automated and BIC compliant returns system includes all of the IRI functionality, such as non-conformance returns and red/green box RANs.
For overstock returns, it uses the average weighted price to calculate the value of credits, replacing the various credit calculation methods in place at present.
The new process has a number of benefits:
Information on the Standard Returns Handling Procedure and IRI Returns Procedure can be found below.
Download - IRI - Customers Live PDF
Download - GBS Publishers in IRI PDF
Terms & Conditions of Supply
All orders are subject to our standard Terms & Conditions of Supply.
Download - Terms & Conditions PDF
The returns handling service presents real benefits to customers. It now has the capability of packaging returns for our client publishers serviced by the group into a single consignment. Not only does this allow customers to achieve significant savings in their carriage costs, but it also reduces the cost of the overall supply chain.
The site procedures include:
- Pre-booking a delivery slot into the site
- Scanning books at the work station for quantity correctness
- Quality control checks, to ensure that books are of the required standard to return to pristine stock
- Intelligent tote cycling system, to provide a speedy return to pristine stock
- On-site, secure shredding equipment and a cost-effective conveyor system, to support the pulping activity
- Local bulk storage area
- Area to undertake added value book processing activities
IRI Returns
Under the IRI process, requests to return are sent direct to GBS, using electronic means and are subject to industry agreed parameters, which are built into our Vista software computer programs.
The automated and BIC compliant returns system includes all of the IRI functionality, such as non-conformance returns and red/green box RANs.
For overstock returns, it uses the average weighted price to calculate the value of credits, replacing the various credit calculation methods in place at present.
The new process has a number of benefits:
- The length of time taken from the point of requesting permission to return to receiving credit, is greatly reduced
- Much less working capital is tied up in returns that are being processed
- There are time saving benefits for publishers' accounts staff matching credits and resolving issues and disputes over debit and credit notes, and for booksellers, from a reduction in physical handling and associated paperwork
Information on the Standard Returns Handling Procedure and IRI Returns Procedure can be found below.
Download - IRI - Customers Live PDF
Download - GBS Publishers in IRI PDF
Terms & Conditions of Supply
All orders are subject to our standard Terms & Conditions of Supply.
Download - Terms & Conditions PDF