Key Features
GBS provides web fulfilment services to clients covering:
GBS provides web fulfilment services to clients covering:
- Providing a shopping cart and e-fulfilment ‘white label’ technology platform that can be branded with clients logo, etc.
- Collect and process customer's orders.
- Generate fulfilment requirements.
- Handle customer service (via email).
- The customer and sales data belongs to the client publisher and will be ring-fenced.
- GBS will produce web sales reports based on customer data etc.
- The physical fulfilment activity is managed from GBS as D2C distribution.
- Clients 'plug' into GBS e-Commerce system based on a 3 tier service offering.
- Uses a simple link from the publisher’s website.
- Clients responsible for owning bibliographic content of their websites etc.
- Clients will handle all marketingaspects of the site.
- Shopping basket maintained by GBS.
- Stock checked and reserved at check-out stage with distribution system updated to hold stock.
- Market restrictions checked at time of ordering.
- Multiple pricing structures can be accommodated.
- Security and payment handling dealt with by GBS (credit card validation through payment gateway).
- Customer address and postcode validation via web service.
- Client branded emails enabling communication with the customer on the progress of their order.
- Customer account area allowing customers access to their orders and despatch information and transaction history. “e-Commerce” sales invoices display with publisher’s logo.
- Order fulfilment – pick, pack and despatch services provided. Customer database updated when orders placed and available for marketing/sales analysis.