At Grantham Book Services (GBS) our customer-focused team brings a wealth of product and market knowledge to our telephone answering, order processing, query management, telesales, and customer care support.
We recognise that satisfying bookseller’s needs is a critical requirement of effective publishing. One of our key strengths is the ability to receive orders, Monday to Thursday, until 6pm (Friday until 5pm).
Order Entry
Our teams handle orders received by post, telephone, e-mail, EDI and fax. In addition, the industry standard web ordering services are all supported:
Hotline orders received by 2.00pm are dispatched the same day, for next working day delivery to UK mainland.
Our opening hours are 9.00am-6.00pm, Monday to Thursday and 9.00am-5.00pm on Friday.
Key Account Handling
Key Account Handling is tailored to meet the individual needs of customers and wholesalers, maximising the availability of product and fulfilment.
Specific services include:
We dispatch to over 9,000 world-wide destinations.
Together with the handling and despatch of export orders, the legal documentary requirements of all export markets are provided as necessary. Export customer files are maintained, showing despatch information and other details relating to special orders, including Bills of Lading and VAT status.
Mail Order/Cash/Direct Sales
Backed by the support services of our sister company, TBS, we have advanced systems to fulfil orders direct from the public by phone, post or e-mail.
Our service offering encompasses individual customers who prefer to call us direct for supply, direct mail campaigns and "off the page" campaigns on behalf of our publishers.
We can provide a full internet order fulfilment service (with direct electronic transfer of orders from our website into our Vista system). This service also includes electronic credit card authorisation and direct feedback to customers on order status.
After Sales
Friendly, post-sales support is an integral part of our Customer Service.
Terms & Conditions of Sale
All orders are subject to our standard Terms & Conditions of Supply.
Download Terms & Conditions PDF
We recognise that satisfying bookseller’s needs is a critical requirement of effective publishing. One of our key strengths is the ability to receive orders, Monday to Thursday, until 6pm (Friday until 5pm).
Order Entry
Our teams handle orders received by post, telephone, e-mail, EDI and fax. In addition, the industry standard web ordering services are all supported:
- PubEasy
- Teleordering
- Nielsen BookNet Web
- Nielsen Book Data
Hotline orders received by 2.00pm are dispatched the same day, for next working day delivery to UK mainland.
Our opening hours are 9.00am-6.00pm, Monday to Thursday and 9.00am-5.00pm on Friday.
Key Account Handling
Key Account Handling is tailored to meet the individual needs of customers and wholesalers, maximising the availability of product and fulfilment.
Specific services include:
- Order monitoring and delivery prioritising.
- Delivery book-in.
- Personal visits are made to customer sites as appropriate.
We dispatch to over 9,000 world-wide destinations.
Together with the handling and despatch of export orders, the legal documentary requirements of all export markets are provided as necessary. Export customer files are maintained, showing despatch information and other details relating to special orders, including Bills of Lading and VAT status.
Mail Order/Cash/Direct Sales
Backed by the support services of our sister company, TBS, we have advanced systems to fulfil orders direct from the public by phone, post or e-mail.
Our service offering encompasses individual customers who prefer to call us direct for supply, direct mail campaigns and "off the page" campaigns on behalf of our publishers.
We can provide a full internet order fulfilment service (with direct electronic transfer of orders from our website into our Vista system). This service also includes electronic credit card authorisation and direct feedback to customers on order status.
After Sales
Friendly, post-sales support is an integral part of our Customer Service.
- Monitoring customer satisfaction trends/GBS performance through customer/client questionnaires.
- Resolving customer and client queries.
- Providing proof of delivery details.
Terms & Conditions of Sale
All orders are subject to our standard Terms & Conditions of Supply.
Download Terms & Conditions PDF