Credit Services

Offering a fully consolidated sales ledger, together with streamlined workflow processes and supporting systems; we aim to provide maximised cash collection efficiencies, in order to significantly reduce bad and doubtful debts.  Each upturn in process with cost and scale efficiencies is, in turn, of direct benefit to publishing clients of both The Book Service Ltd (TBS) and Grantham Book Services (GBS).

Principal Service Offerings:
  • Full monthly statements of account, generated and posted to customers within 4 working days of calendar month-end.
  • Dedicated credit controller contacts, for customer accounts.
  • Written and verbal credit controlling, for overdue debt collection.
  • Face-to-face customer contact, for UK and some international accounts.
  • Dedicated claims personnel, for quick and efficient resolutions.
  • Bespoke and tailored reporting, for streamlined escalation procedures and communication requirements.
  • Regulated Service Level Agreements (SLAs), for optimum service efficiency.
Payment Methods and How to Pay

A variety of payment methods are handled on a daily basis:
  • Cash
  • Cheque
  • Credit Cards
  • BACS
  • BCH
  • Batch
  • Letters of Credit
  • Foreign Drafts
  • Bills of Exchange
Batch payments can now be made and received globally by customers opting for this service.  For further information, please visit batch.co.uk

Payments to TBS and GBS

When arranging your payment, please always quote:
  • Account number (10 digit number found top right of your invoice/statement)
  • Company name
  • Invoice number(s) being paid
Please ensure remittance advice is sent in conjunction with your payments as follows:

Email: payments@tbs-ltd.co.uk  
Fax: UK Accounts: +44 (0)1206 255912
  International Accounts: +44 (0)1206 255913
  Key Accounts: +44 (0)1206 256052

Our bankerís details:

National Westminster Bank PLC
City of London Office
PO Box 12258
1 Princes Street
London
EC2R 8PA

Swift payments, please use:
 Code NWBKGB2L

Sterling Invoices, please use:
 Account No 36379867
 Sort Code 60-00-01

Euro Invoices, please use:
 Account No 08149038
 Sort Code 60-00-04

US Dollar Invoices, please use:
 Account No 08149011
 Sort Code 60-00-04

VAT Number: GB 102 838980

Stopped Accounts

Continued assessment of account payment performance and adherence to terms of supply is made in conjunction with defined workflow systems, to ensure fair and regulated control of account supply and stops. Every effort is made to restrict periods of supply suspension to a minimum, to aid continued sales and customer relations.

Legal Collections and Bad Debts

In the event that a debt is unrecoverable through our normal collection procedures, we may enlist the services of a number of third party specialist debt collection agencies, to assist recoveries and initiate appropriate legal action, where required and appropriate.

Escalation procedures are in place to communicate any such development to all clients, to ensure high level information sharing at all times.

Customer Care

As required, visits to major customers are carried out by GBS, with the publisherís staff in attendance when necessary, to discuss credit and other financial issues. Appropriate reconciliation and backup are documented as a matter of course for such visits.

Senior Credit Services personnel regularly attend both the London and Frankfurt Book Fairs each year, where customer meetings form the basis for enhanced communication.

Application for Credit Facilities Form
Our application for credit facilities form is now available to download in PDF format for your convenience.  

Download Application for Credit Facilities PDF

get adobe reader 

All completed application forms should be returned as follows:

By Post:

Attn. Credit Services Department
The Book Service Ltd
Colchester Road
Frating Green
Colchester
Essex
CO7 7DW

By Fax:
Attn. Credit Services Department
+44 (0)1206 256051
PLEASE NOTE: This form must be reviewed in conjunction with Grantham Book Services (GBS) Standard Terms & Conditions of Supply (as detailed below).

Terms & Conditions of Supply
All orders are subject to Grantham Book Services (GBS) standard Terms & Conditions of Supply.

Download Terms & Conditions PDF 

Grantham Book Services
Part of The Random House Group Limited
Incorporated in England and Wales
Registered Office: 20 Vauxhall Bridge Road, London. SW1V 2SA
Tel: +44(0)1476 541000 / Fax: +44(0)1476 541060
Company No. 01177275 - VAT Number. 102838980